The problem began on Sunday, October 14th. The keyboard was locking up for no reason while I was using it. The line of keys (a,s,d,f,etc.) were locking up and doing all sorts of things when pressed. I tried to power-cycle the computer many times, even going as far as booting it to safe mode to isolate the issue. I could not even enter safe mode since the ENTER key was not responding at all. I took it in on the 15th and when I got there, the keyboard was working. I told them that the problem may be intermittent. So I left it with them so that they could diagnose the issue. It was in the service center for 1 week and by then they were in contact with me, updating me with regards to the problem. They told me that in so far, they have not encountered the same problem that I was experiencing with the laptop computer.

So, I returned on Tuesday, the 23^rd, to get the laptop. I got home, it was working fine. I was able to use it for a couple of minutes. I then took it to a friend's house to connect to the Internet on wireless. When we plugged in the ac adapter, after a couple of minutes, the computer's keyboard started to have the same exact problem! I tried to create a workaround by fully charging the computer with it turned off and then using it. When I was able to fully discharge it, the notebook's battery LED kept on blinking when I attached the ac adapter.

I took the notebook back to the service center, explained to them in DETAIL what I am experiencing with the laptop and they still tell me that they haven't encountered the problem?! Is that due to incompetence? I do not know! All I know is that they are not doing enough to isolate the issue with the notebook. They are not doing in-depth tests with the computer. All they tell me is that they're using HP's diagnostic test as well as observe the laptop?! I told them specifically to check the connections of the parts for shorts as well as grounding issues with the main board! And what do they tell me? Nada!

This is highly frustrating!!! I have only had the computer for over a month and a half and I'm already experiencing problems with it?! I bought a Compaq due to the recommendations of so many people. They told me that it's very reliable. Is this what you call reliable? I do not think so.

And please do not tell me that “shit happens”. No. It is because of some flaw in this product. This failure of the notebook is not caused by “user error”. I know my way around computers.

This is highly unacceptable on my end as a customer and as a technician. All I need is for somebody to give me a solution to the problem (repair/replace parts) or get me a replacement if you're not able to fix it. End of story."

SURVEY FOR THE DAY: Election 2008 — Go To School